Presently, Hill’s VIP Market is available to all clinics with an account at VP, MVP, WDDC or AVP. Your Hill’s Account Manager can assist you in getting started. Hill’s is working diligently with CDMV to make the program available to CDMV account holders.
Not yet. There were some technical issues with the VIP Market Site that needed to be overcome. Hill’s and CDMV are working diligently to overcome these issues and make the program available to CDMV account holders. In the meantime, please continue to purchase one the many Staff Feeding or Propack skus available at CDMV for to feed your own pet.
All veterinary healthcare team members and staff within a veterinary clinic are encouraged to participate in the program.
To get started, the Buying Group Account Owner must register your clinic in the program. The Account Owner should follow these steps to register the clinic:
To enroll in the program, the Buying Group account holder must first enroll your clinic in the program. Once this has been done:
All Hill’s products that are available at your Buying Group, with the exception of Propack skus or Staff Feeding skus. This includes Prescription Diet®, Science Diet®, and Healthy Advantage® brands.
Hill’s canned products are included in the program and are sold by the case. Hill’s treats are included in the program and are sold either by the case or individually – depending on how your Buying Group normally sells them.
Hill’s® Prescription Diet® products can only be sold under the direction and supervision of a licensed veterinarian, and only where a veterinarian-client-patient relationship exists. Therefore, to order a Hill's Prescription Diet product, select order the product as you normally would. Before the transaction will occur, an email will be sent to you attending veterinarian you identified in the set up process. That veterinarian will approve and the transaction will be completed.
You may order up to 120 lbs of product per month, as a participant.
Program discounts are displayed on the Hill’s VIP Market ordering site. Please contact your Hill’s Account Manager or Professional Consulting Veterinarian for further information on your specific discount.
Visa, MasterCard, Visa Debit, Diner’s Club and Discover are accepted as payment methods.
There is no restriction to the number of times you may order each month. You are eligible to order up to 120 lbs each month.
Please login to www.HillsVet.ca to access product information.
You will receive confirmation of your order and order number via email. For additional questions, contact us at 1-855-255-8334 or email us at hillsVIP@myvetstore.ca.
Yes, just select the AutoOrder option when adding the product(s) you want to have automatically ship to the cart. After selecting the item that you wish to purchase click on the AutoOrder button on the right hand side beside the item you wish to purchase. AutoOrders are originally set up to ship once every four weeks however you have the ability to change your order frequency to any increment in excess of one week (ie. 1 week, 2 weeks, 3 weeks, etc). One week prior to your AutoOrder shipment, you will receive an email reminding you that an AutoOrder is coming up. You will have the ability to modify or cancel your AutoOrder up to the day prior to the scheduled order date.
Your order will be delivered by your Buying Group with your clinic orders to your clinic. It will arrive in the totes with a separate packing slip.
Hill’s VIP Market items will arrive at your clinics with your clinic order, but will be shipped with a separate packing slip detailing the items purchased and name of the individual who placed the order, as well as your order number.
Contact a Customer Service representative at 1-855-255-8334 or email us at hillsVIP@myvetstore.ca. Customer Service is available Monday through Friday from 9 am until 5pm Eastern Standard Time. In most cases we will be able to provide you with an answer immediately. If we need to follow up with the buying group we will let you know. In most cases the buying group will be able to respond to us before the end of the work day.
If you start working at another veterinary clinic, please send us an email at hillsVIP@myvetstore.ca or call us at 1-855-255-8334 . Please leave us your full name, and your previous clinic name. Once we have processed your request (within 12 hours), you will have to register a new account on Hills VIP Market webstore and link it to your new clinic location.
If it is for your name, address, or billing, please access your account within the Hill’s VIP Market site under ‘My Account’. You may also update your pet’s information here as well.
The Hill’s VIP Market is accessible from any device with Internet access, including smart phones and tablets.
Contact a representative at 1-855-255-8334 or email us at hillsVIP@myvetstore.ca. Customer Service is available Monday through Friday from 9 am until 5pm Eastern Standard Time.
Yes, if you are dissatisfied with a product ordered through the Hill’s VIP Market, we will refund the full purchase price of product.
Contact a VIP representative at 1-855-255-8334 or email us at hillsVIP@myvetstore.ca. Customer Service is available Monday through Friday from 9 am until 5pm Eastern Standard Time.
Depending on the type of return, please follow the below procedure:
| Damaged Product |
|
| Product Quality Concern |
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| Returns Pursuant to Hill’s 100% Satisfaction Guarantee |
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| Order Error by Participant |
|
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