Here's where you'll find a wealth of information commonly requested by consumers of Hill's® pet foods - everything from company and product information to storage tips and purchasing. Browse the list below and then contact us if you still have questions.
Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Science Diet® foods have a feeding guide on the package to help you determine the proper amount to feed your pet. However, the feeding guide is intended as a starting point. It's critical to your pet's health that his or her physical condition be monitored regularly and the feeding amount adjusted as needed. To access the suggested feeding guide for your pet's Science Diet brand pet food, refer to our online product selector.
Prescription Diet® brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Diet® brand pet foods are formulated to meet the needs of healthy pets during various life stages. Prescription Diet® foods are available through your pet's veterinarian, while Science Diet® foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. We do not make Science Diet® products that serve as substitutions for Prescription Diet® products.
Prescription Diet® brand pet foods are available at most veterinary clinics and hospitals. If you need to locate a veterinarian in your area, we can help.
Science Diet® brand pet foods are available at most veterinary clinics and hospitals, pet specialty stores, feed stores and some pet grooming facilities. We can help locate a veterinarian or find a retailer near you. Science Diet® pet foods are also available online from authorized pet stores.
Science Diet® pet foods are available online from authorized online pet stores, not directly through HillsPet.ca.
Prescription Diet® pet foods are available through your pet's veterinarian, while Science Diet® pet foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. Each of these veterinarians and retailers sets its own price for Hill's® pet foods. This usually is based upon a number of factors, including the expenses they incur in purchasing, handling and storing the product, as well as local market competition. Our retailers operate like other retailers you are familiar with in this regard. We can help you find veterinarians and retailers with Hill's® pet foods near you. You can also find our products online, click here to buy now.
Shelf life varies by food type. Please refer to the best before date stamped on the bottom of all canned products. The datecode on our plastic bags is located on the left gusset, near the four-digit SKU number, toward the bottom of the bag. The datecode on our medium and large bags will be located on the top of the bag, generally the front flap. The information below details the shelf life and storing methods for canned and dry foods.
Storing Hill's® canned food
We do not recommend freezing your pet's foods. Freezing canned pet food dramatically changes the texture of products and may adversely affect palatability.
Your pet's feeding bowl should be emptied of moist or moistened food not consumed by the pet within four hours if the ambient temperature is above 50 degrees Fahrenheit.
Prior to opening, store cans in a place where the temperature is between 50-100 degrees Fahrenheit. We do not suggest storing your pet's food in an uncontrolled environment such as a garage or outdoors.
After opening, canned products should be covered and stored in a refrigerator at 40 to 45 degrees Fahrenheit. In general, refrigerated canned foods should be used within five to seven days after opening. Canned products with high amounts of rice often have separation of water from the other canned product (free water will be seen at the bottom or around the side of the can) within a few days. This separation of water is called syneresis and does not change the nutritional characteristics of the food, but will affect food texture and possibly palatability. Since freezing dramatically changes the texture of canned products and adversely affects palatability, freezing canned pet food is not recommended either before or after opening.
Storing Hill's® dry food
We do not recommend freezing your pet's foods. Freezing dry food may attract moisture, resulting in mold.
Dry food can be left in the feeding bowl indefinitely if the bowl is kept in an area that is cool, out of direct sunlight and not subject to contamination by insects and vermin.
Store the bag of food in a cool and dry environment. It is best to store the bag off the floor to reduce potential infestation. The food will retain its best flavor if stored in the original bag. We do not suggest storing your pet's food in an uncontrolled environment such as a garage or outdoors.
To see all the available options for your pet's food, use our online product selector.
Calories vary from one product to another because each is designed for specific life stages and lifestyles. The calorie content for each of our foods is included in our online product selector.
We agree with veterinarians who strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's diet which over time may result in health problems. Therefore, we do not recommend feeding any food other than Science Diet® or Prescription Diet® food, unless your veterinarian recommends otherwise. If you are interested in treating your pet, try feeding a few kibbles, a small spoon of canned food or use your pet's food to make a homemade treat.
Here are some approved, low-calorie treats for healthy pets or pets that are on a weight-loss formula:
Pets fed Science Diet® foods:
1/4 cup of carrots - 17 calories
1/4 cup of green beans - 9 calories
1/4 apple - 12 calories
Pets fed Prescription Diet® r/d® or w/d® weight loss foods:
1/4 cup of carrots - 17 calories
1/4 cup of green beans - 9 calories
1/4 apple - 12 calories
1 - Hill's® Prescription Diet® Canine Treat - 13 calories
10 kibbles of Prescription Diet® r/d® Canine dry - 4 calories
10 kibbles of Prescription Diet® r/d® Feline dry - 6 calories
For all the information about the pet's Science Diet® or Prescription Diet® brand food you feed your pet, visit our Products section.
Prescription Diet brand pet foods are available at most veterinary clinics and hospitals. If you need to locate a veterinarian in your area, we can help.
Science Diet® brand pet foods are available at most veterinary clinics and hospitals, pet specialty stores, feed stores and some pet grooming facilities. We can help locate a veterinarian or find a retailer near you. Science Diet® foods are also available online from authorized pet stores.
Prescription Diet brand pet foods are specially formulated to address certain health conditions that can develop in pets. Veterinarians are trained medical experts who care about their patients. For this reason, it's important to us that a veterinarian remains involved in your pet's continual care and nutritional management. If a pet's medical condition develops or changes over time, veterinarians can address the condition and any concerns.
Prescription Diet® pet foods are available through your pet's veterinarian, while Science Diet® pet foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities. Each of these veterinarians and retailers sets its own price for Hill's. This usually is based upon a number of factors, including the expenses they incur in purchasing, handling and storing the product, as well as local market competition. Our retailers operate like other retailers you are familiar with in this regard. To find veterinarians and retailers with Hill's® pet foods near you, we can help.
All Hill's® pet foods are marked with our guarantee. If you are not satisfied with Science Diet® pet food products for any reason, simply return the unused portion to the place of purchase for a refund or replacement.
We guarantee Prescription Diet® brand pet food for quality, consistency and palatability. If you are not completely satisfied with any purchases for these reasons, simply return the unused portion to your veterinarian for a refund or replacement.
Taste tests show that pets prefer Hill's® pet foods to many other leading brands, however we realize some pets can be picky eaters. To help you in this situation, we suggest following one or more of the tips below to encourage your pet to eat.
Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Hill's® pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet. However, the feeding guide is intended as a starting point. It's critical to your pet's health that his or her physical condition be monitored regularly and the feeding amount adjusted as needed. To access the suggested feeding guide for your pet's Hill's® brand pet food, refer to our online product selector.
Pets are creatures of habit and may need some help in switching to a new food. Unless recommended otherwise by a veterinarian, gradually introduce any new food over a seven-day period. Mix the new food with your pet's former food, gradually increasing the amount until only the new food is fed.
Most pets readily accept these foods, but some are more reluctant than others to give up what is familiar to them. If your pet does not easily switch, you may want to try one of the following suggestions:
Yes. Visit our online product selector to help you choose which treat is just right for your cat. Or try our homemade treat recipe using your cat’s canned or dry food.
Yes. Visit our online Science Diet® product selector to help you choose which treat is just right for your dog. Or try our homemade treat recipe using your dog's canned or dry food.
Prescription Diet® Canine Treats are a low-calorie, restricted mineral treat for dogs being fed Prescription Diet® foods. You can provide up to 10 percent of your dog's daily energy needs by feeding Prescription Diet® Canine Treats and still maintain the appropriate nutritional profile to aid in managing the underlying condition. Ask your veterinarian if Prescription Diet® Canine Treats are right for your dog being fed the following Prescription Diet® products:
For pets fed Hill’s® Prescription Diet® z/d®, Hill’s® Prescription Diet® d/d®, or Hill’s® Prescription Diet® i/d®, we have a compatible treat. These treats are called Hill’s® Prescription Diet® Hypoallergenic Treats®. These Hypoallergenic Treats are available through veterinary clinics.
For dogs fed a Prescription Diet® product that is not listed above, we suggest making a homemade treat using the Prescription Diet® food you feed your dog and following the recipe below.
For cats fed Hill's® Prescription Diet® z/d®, Hill's® Prescription Diet® d/d®, or Hill's® Prescription Diet® i/d®, we have a compatible treat. These treats are called Hill's® Prescription Diet® Hypoallergenic Treats®. These Hypoallergenic Treats are available through veterinary clinics.
For cats fed a Prescription Diet® product that is not listed above, we suggest making a homemade treat using the Prescription Diet® food you feed your cat and following the recipe below.
Before giving any supplement to your pet, discuss it with your veterinarian, especially for pets diagnosed with a disease or illness. Prescription Diet® brand pet food is designed to nutritionally manage pets' conditions via specific key product characteristics, so supplements could seriously jeopardize your veterinarian's nutrition recommendations.
We agree with veterinarians who strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's diet which over time may result in health problems.
Therefore, we do not recommend feeding any food other than Science Diet® or Prescription Diet® food, unless your veterinarian recommends otherwise. If you are interested in treating your pet, try feeding a few kibbles, a small spoon of canned food or use your pet's food to make a homemade treat.
Here are some approved, low-calorie treats for healthy pets or pets that are on a weight-loss formula:
Pets fed Science Diet® foods:
1/4 cup of carrots - 17 calories
1/4 cup of green beans - 9 calories
1/4 apple - 12 calories
Pets fed Prescription Diet® r/d® or w/d® weight loss foods:
1/4 cup of carrots - 17 calories
1/4 cup of green beans - 9 calories
1/4 apple - 12 calories
1 - Hill's® Prescription Diet® Canine Treat - 13 calories
10 kibbles of Prescription Diet® r/d® Canine dry - 4 calories
10 kibbles of Prescription Diet® r/d® Feline dry - 6 calories
Science Diet® foods are specifically formulated to meet the energy and nutrition needs of pets of all lifestyles and life stages. Use our online product selector to help determine which Science Diet® food is best for your pet's needs.
We recommend you visit with your veterinarian regarding this question. Your veterinarian is the best resource regarding your pet's health and is the most qualified person to supervise the nutritional management of multiple health issues for your pet.
Using canned food:
For a conventional oven, follow the instructions above and place the bite-sized pieces on an ungreased cookie sheet and bake at 350 degrees for approximately 30 minutes or until crispy.
Using dry food:
Cookie cutters make treats fun to make and serve.
Only Prescription Diet® a/d® Canine/Feline food, Prescription Diet® n/d® Canine and Prescription Diet® s/d® Canine foods cannot be made into homemade treats using the above recipe. However, you can use the following recipe for homemade treats for these foods:
Prescription Diet® brand pet foods are formulated to address specific medical conditions that can develop in pets. Science Diet® brand pet foods are formulated to meet the needs of healthy pets during various life stages. Prescription Diet® foods are available through your pet's veterinarian, while Science Diet® foods are available through your veterinarian and at pet specialty stores, feed stores and some pet grooming facilities.
We do not make Science Diet® products that serve as substitutions for Prescription Diet® products.
Calories vary from one product to another because each is designed for specific life stages and lifestyles. The calorie content for each of our foods is included in our online Science Diet® product selector.
All Science Diet® dry foods are naturally preserved with mixed tocopherols and citric acid.
As of Oct. 1, 2008, all Hill's® Prescription Diet® dry pet foods are naturally preserved with mixed tocopherols, citric acid and rosemary extract.
There are no preservatives added to Hill's® canned products. The canning process naturally preserves the food. This is similar to when we might can green beans or tomatoes.
Hill's® Science Diet® dry foods contain a superior antioxidant formula that is a blend of higher levels of vitamins C and E and beta-carotene and selenium. Antioxidants fight the free radicals that can damage vital cells. By providing antioxidant protection throughout your pet's life, you help your pet live a long, healthy life.
All of Science Diet® foods and their ingredients are listed in our online Science Diet® product selector. You can also find a list of all product ingredients on the package.
Corn is an excellent ingredient because of the benefits it brings to the product. Corn is a highly nutritious ingredient chosen as a source of protein, carbohydrates, fiber and linoleic acid - an essential fatty acid that promotes healthy skin and a luxurious coat. We choose all of our ingredients for the nutritional value they contribute to each product we make.
For more information about the Prescription Diet® food you feed your pet, use our online product selector.
All Hill's® pet foods are marked with our guarantee. If you are not satisfied with Science Diet® pet foods for any reason, simply return the unused portion to the place of purchase for a refund or replacement.
We guarantee Prescription Diet® brand pet foods for quality, consistency and palatability. If you are not completely satisfied with any purchases for these reasons, simply return the unused portion to your veterinarian for a refund or replacement.
Corn is an excellent ingredient because of the benefits it brings to the product. Corn is a highly nutritious ingredient chosen as a source of protein (for muscle and tissue growth), carbohydrates (for energy), fiber, antioxidants (Beta-carotene, Vitamin E, Lutein) and linoleic acid - an essential fatty acid that promotes healthy skin and a luxurious coat.
Hill's® uses grades 1 and 2 corn for our pet foods, which are the grades traditionally used for human food products.
While some individuals are concerned about allergies in pets, corn is NOT a common cause of adverse food reactions in pets. Studies have shown that corn causes no more food allergies than any other grain.
Most grains, including corn, are poorly digested before they are cooked. Once cooked, however, they become highly digestible. Corn is also highly digestible, higher than several other grains such as rice, wheat, barley and sorghum.
Some consumers are concerned that corn may be a filler. Fillers offer no nutritional value whatsoever. Corn, as mentioned above, is a superb source of nutrients.
We choose all of our ingredients for the nutritional value they contribute to each product we make.
Some individuals believe that meat-based foods are more natural and thus better. However, meat is not the only protein source. For example, corn gluten meal and eggs offer high quality protein, too. High meat diets are usually excessive in calcium, sodium and phosphorus which are not appropriate for older pets. Hill's is committed to the highest nutritional standards and has always made decisions purely based on nutrition, not on trends or fads, for more than 50 years.
Higher protein levels do not mean that a food is of higher quality. After the protein / amino acid requirements are met, additional protein provides no additional benefits. In fact, excess dietary protein can even be problematic for dogs and cats, especially when they get older. Protein intake needs to be carefully monitored.
Sometimes consumers question if dogs are carnivores. Dogs are omnivores by nature. They use both meat and plant-based nutrition. Dog food should have a balance of nutrients, not just protein, but also fats, carbohydrates, fiber, etc.
Hill’s® believes consumers should focus on complete and balanced nutrition for their pet first instead of meat first.
According to the American Association of Feed Control Officials (AAFCO), the term "natural" requires a pet food to consist of only natural ingredients without chemical alterations; except for added vitamins and minerals.
The term "organic" was legally defined for human foods by the USDA. While final rules have not yet been made, pet food companies can currently use the term "organic" if they follow the same rules as applied to human foods. Foods that are "100% organic" or "organic" will carry the USDA Organic Seal on the package. Currently Hill’s® does not offer an "organic" pet food product.
Natural and organic are not interchangeable terms.
"Holistic" has no legal definition. There is no regulation defining what the word holistic means with regard to pet foods.
The term "human grade" was determined to be misleading by AAFCO. The use of "human grade" or "human quality" is not allowed in pet food marketing unless the food is made in a human food approved plant.
Fibre is a complex carbohydrate. The primary function and benefit of adequate dietary Fibre are to increase bulk and water in the intestinal contents to help promote and regulate normal bowel functions.
There are 2 types of Fibre, soluble and insoluble. Soluble Fibre is seen in ingredients like wheat, rice and corn. Insoluble Fibre is seen in cellulose and may be used to replace fat in a pet food and thus decrease the calorie content of the food. Foods high in insoluble Fibre are also appropriate for weight control or reduction by promoting a sense of fullness without adding calories. Fibre is not a filler. Fillers offer no nutritional value whatsoever.
No, Hill’s® does not currently produce pet foods using peanuts or peanut products.
When your pet is diagnosed with a disease, it's natural to want to know more about the illness and treatments. Find out more about cat diseases and dog diseases.
There are several signs you can look for to determine if your pet is becoming overweight. These warning signs include:
It's important to be aware of your pet's weight, as proper growth and weight can help prevent many diseases and disorders associated with obesity, as well as growth-related skeletal disease. If you do notice any of these warning signs, your veterinarian can help recommend changes to keep your pet healthy and fit.
A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available. You will also find promotions made available from time to time on our website or our Facebook page at www.Facebook.com/HillspetCanada. Like us Today!
At Hill's®, we're committed to the welfare of every animal, from those we care for to your pet. Learn more about Hill's® Commitment to Animal Welfare.
Please visit our Careers section for more information about jobs available at Hill's®.
Our mission is to help enrich and lengthen the special relationship between people and their pets. Hill's® does this by providing the best, leading-edge pet nutrition technology, products and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Learn more about our philosophies.
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Due to sign-in failures, your account has been locked for your security. We'll reactivate your account and reset your password - just contact us with your user ID.
Contact our Consumer Affairs department with your question.
Hill's® has limited use of cookies on its site so that we can offer the best possible website experience to our visitors.
Cookies are a message given to a web browser by a web server. The main purpose of cookies is to "identify" a user's computer so that we can prepare a customized web page. The information accessed is used to determine where your interests lie, so we can keep the site relevant, interesting and fresh. Hill's® never uses this information publicly. It is used strictly to develop content for this website and remains anonymous.
A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available. You will also find promotions available from time to time at Facebook.com/HillsPetCanada
We try to offer a variety of promotions to reach as many of our consumers as possible. So be sure to check regularly with your veterinarian or pet food retailer in addition to our HillsPet.ca page.
Hill's® Pet Nutrition does not sell, or authorize the sale of, its manufacturer coupons through online auction sites such as eBay®, Craigslist®, etc. Consumers purchasing Hill's® manufacturer coupons from online auction websites are obtaining such coupons through unauthorized means and likely are obtaining fraudulent coupons. Only Hill's® manufacturer coupons obtained directly from the HillsPet.ca website or Hill's® own direct mail offerings are valid for redemption.
If you have questions about Hill's® product coupons, please call Hill's® Consumer Affairs Department at 1-800-445-5777.
We’re sorry for the technical difficulties! Please let us know which coupon you were unable to print so we can help by sending us an email at HillsVet.ca/ContactUs or by calling 1-800-445-5777 from 8 a.m. - 5 p.m. CST, Monday-Friday.
We also encourage you to review the following trouble shooting tips to prevent future printing issues from our website.
There should be an address printed on each coupon to give you information about where to mail it to be reimbursed. When submitting coupons, it’s best to provide your clinic’s full contact information including clinic name, address, and phone number, in case there are any questions.
A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available. You will also find promotions made available from time to time on our website or our Facebook page at www.Facebook.com/HillspetCanada. Like us Today!
Here's where you'll find a wealth of information commonly requested by consumers of Hill's® pet foods - everything from company and product information to storage tips and purchasing. Browse the list below and then contact us if you still have questions
Our products are best used by the date shown. Following the recommended "use by" month and year, there is a series of letters and numbers. These indicate the plant of production, date of manufacture, shift, line and time produced. This is followed by the four-digit product code.
We guarantee our pet foods to be fresh up to the "use by" date (end of month) on the packaging.
Store food in a cool, dry area. Temperatures should not be below 50 degrees Fahrenheit or above 100 degrees. Dry product should be stored in the original bag. Once canned product is opened it should be covered and refrigerated and may be held for up to seven days.
Special considerations:
Feeding guides should be used as a starting point only. Food amounts must be adjusted to an animal's individual needs. For more information about how much to feed your pet, select a product and review our online product reference.
The statement "This food is intended for intermittent feeding only or as directed by your veterinarian," is a reflection of AAFCO regulation. The Association of American Feed Control Officials (AAFCO) requires that a feeding statement be included on all pet food labels. The key phrase in the statement is "as directed by your veterinarian." Most of our Hill's® Prescription Diet® pet foods have been shown to be adequate for long-term feeding in animal feeding trials, but this does not mean that all animals should be eating therapeutic foods long term. We wish to make it clear to each pet owner that the advice of a veterinarian is essential for proper utilization of Prescription Diet® brand products.
Hill's® Prescription Diet® Canine c/d®, g/d®, h/d®, k/d®, r/d®, w/d®, b/d® and j/d™. Prescription Diet® Hypoallergenic Treats can be used with z/d® Ultra, z/d® Low Allergen, and i/d®. To inquire about any exceptions to this list, please contact the Hill's Veterinary Consultation Service at 1-800-548-8387.
Please call the Hill's® Veterinary Consultation Service at 1-800-548-8387 for the answer to this question. Hours of operation are 8 a.m. - 5 p.m. CST. You may also e-mail your question, send your message through our veterinary customer help, or fax your information to 1-800-548-8329.
There are 13 calories per treat. Prescription Diet® Hypoallergenic Treats have 17 kcal/Canine treat and 2 kcal/Feline treat.
You may apply online.
No, this free service is only for veterinarians and staff. Your clients can receive customer help on Hill's® products at 1-800-445-5777 from trained consumer consultants.
Hill's® offers a FREE Veterinary Consultation Service at 1-800-548-8387 for veterinarians. Hours of operation are 8 a.m.-5 p.m. CST. You may also e-mail your question, send your message through our vet customer help or fax your information to 1-800-548-8329.
Please contact your Hill’s Sales representative.
There are a couple of ways to do this calculation. One method is to multiply Cups per pound x pounds in the bag, where the Cups per pound can be found in Hill’s Key to Clinical Nutrition.
Another method is to multiply Bag size in pounds x 16 to find the number of Ounces in the bag. Then divide: Ounces in the bag / Ounces per cup of product to find Cups per bag, where the Ounces per cup of product is found in the Hill’s Key to Clinical Nutrition.
The Minnesota Urolith Center’s website is www.urolithcenter.org and the phone number is 612-625-4221; you need to set up an online account before you can use the website to check the status of a urolith.
The Healthy Weight Protocol online tool can help you calculate the correct target weight for an overweight or obese pet to help you calculate a proper weight-loss feeding amount.
All Hill’s® pet foods are 100% guaranteed or your money back, so you can use any size bag as a sample and return it to Hill’s (at no cost to you) if the client returns the bag.
AAFCO feeding trials demonstrate that Prescription Diet® k/d® Feline Renal Health provides complete and balanced nutrition for maintenance of adult cats; provided the other two cats are healthy adults, k/d would be ok to feed.
There should be an address printed on each coupon to give you information about where to mail it to be reimbursed. When submitting coupons, it’s best to provide your clinic’s full contact information including clinic name, address, and phone number, in case there are any questions.
The Minnesota Urolith Center provides free analysis for uroliths, their website is: www.urolithcenter.org
The key can be found online here.
The tool is found here: hwp.hillsvet.ca. If you navigate to this site on a mobile device, you can also download the app and use it to calculate pets’ ideal weights.
Your password for the Healthy Weight Protocol tool is the same as your www.HillsVet.com password; you can reset your password here or by contacting VCS via phone, email or live chat.